Purchases may be exchanged or refunded if unworn, unused, and undamaged. Unfortunately we are not able to reimburse shipping costs. If you are unhappy with your order please contact us within one week of purchase to obtain refund or exchange authorization. Refund or exchange request will be denied if not received within this time frame. Many items in the Ilana Kohn shop are limited quantity, and therefore exchange may not always be possible, in which case you will receive store credit or refund. Returned item must be received by us within 14 days of purchase. Please use trackable shipping with insurance, as we are not responsible for lost packages of returned items.